ID BADGE SYSTEM TECHNICAL SUPPORT:
Installation & Training — eXpress badging offers both on-site and remote into computer installation and training services anywhere in the continental United States. The installation of ID badge production software and hardware requires proper planning to ensure the badging environment is productive and efficient. eXpress badging addresses each installation with a proven system that fast-tracks a successful implementation.
Technical Support Plan — During the first year of use, eXpress badging will be your support department for any badge system related issues at no additional cost. The eXpress badging technical support plan extends one year from the date of invoice and can be extended annually. Benefits of our ESA are below.
Extended Support Agreement — eXpress badging’s technical support can be extended to take advantage of our factory trained staff and acquired knowledge base developed from supporting numerous badge production systems since 1993. You can depend on eXpress badging to increase your products’ life cycle through proper training and maintenance practices. Our coverage will also reduce system downtimes when troubleshooting and repairs are required, as most support calls are resolved on the first call.
- Web-based PC remote-in technical support
- Phone and email based technical support
- Priority support response within 4 business hours
- Remote limited training is provided for new users
- Remote assistance in badge template creation and edits
- Remote assistance in moving the badging system to new computer hardware
- Troubleshooting and resolution management for needed repairs
- Discounts on upgrades and off warranty repairs
Authorized Repair Services — It is important to note that we encourage all customers to contact eXpress badging for all badge system related support and repair issues. We have a high first call resolution success rate, and when repairs or updates are required we will manage and expedite the entire engagement so you can get back to what you do best. If the product is covered under warranty or an extended support contract, there is no cost. If you are off-warranty or do not have an extended support agreement, eXpress badging will provide a written estimate based on required parts, labor, and shipping. eXpress badging has affordable support options to get you back up and running quickly. Contact us today to discuss a plan that works best for your organization!