Returns & Exchanges

How do I return an item?
Returns and Refunds
  • There will be a 15% restocking charge for non-custom items, in addition to all incurred shipping charges, and customer covers return shipping cost.
  • Customer must notify eXpress badging in writing with reason for returning within 20 business days of ship date and must be provided a Return Authorization Number. Otherwise, payment is due in full per stated terms, or no refunds will be credited.
  • Items cannot be returned, and payment is due in full, or not credited, if: used, damaged or have exceeded 20 business days from ship date.
  • Certain items cannot be returned for credit such as custom printed PVC or Teslin card media, RFID cards, custom printed lanyards and holders, or any other custom ordered or printed product.
  • Hardware must be unused, in factory boxes, all shipping preparation packing must be in place, and must include all miscellaneous provided components. It must be new when returned!
  • Software cannot be returned or credited after installation, if the product seal is broken (if applicable), registration of license key has taken place, or it has exceeded 20 business days from ship date.
Changes and Cancellations - Custom Printed
  • All changes requested by Customer are subject to written approval by eXpress badging and to reasonable changes in delivery or price as eXpress badgingdetermines is necessitated thereby.
  • If work is in progress, Customer will be charged for all Goods made/performed as well as all additional costs resulting from such changes.
  • No custom printed order, once accepted by eXpress badging, may be canceled by Customer without eXpress badging's written consent.
  • Cancellation Policy on Custom Card Products:
    • Between 1 and 4 weeks, a charge of half the purchase price will be made.
    • Full price will be paid for any cancellation within one week of a confirmed ship date.