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  • Installation & Training
  • WSA Technical Support Plan
  • Extended Support Agreement
  • Authorized Repair Services
  • Software and Hardware Warranty
  • Remote into Computer Support
  • Customer Support Procedure Guide
  • Support Videos

Installation & Training:

eXpress badging offers both on-site and remote into computer installation and training services anywhere in the continental United States. The installation of ID badge production software and hardware requires proper planning to ensure the badging environment is productive and efficient. eXpress badging addresses each installation with a proven system that fast-tracks a successful implementation.

WSA Technical Support Plan:

During the first year of use, eXpress badging will be your support department for any badge system related issues at no additional cost under our Warranty Support Agreement, or WSA. The eXpress badging WSA technical support plan extends one year from the date of invoice and can be extended annually. Benefits of our ESA are below.

Extended Support Agreement:

eXpress badging’s technical support can be extended to take advantage of our factory trained staff and acquired knowledge base developed from supporting numerous badge production systems since 1993. You can depend on eXpress badging to increase your products’ life cycle through proper training and maintenance practices. Our coverage will also reduce system downtimes when troubleshooting and repairs are required, as most support calls are resolved on the first call.

ESA Includes:
  • 12 months of eXpress badging remote into PC technical support
  • Priority support response within 4 business hours
  • Phone and email-based technical support
  • Remote into PC basic training is provided for new users
  • Remote into PC assistance in badge template creation and edits
Remote into PC assistance in moving the badging system to new computer hardware
Troubleshooting and resolution management for needed repairs
Discounts on upgrades and off warranty repairs

Authorized Repair Services:

It is important to note that we encourage all customers to contact eXpress badging for all badge system related support and repair issues. We have a high first call resolution success rate, and when repairs or updates are required we will manage and expedite the entire engagement so you can get back to what you do best. If the product is covered under warranty or an extended support contract, there is no cost. If you are off-warranty or do not have an extended support agreement, eXpress badging will provide a written estimate based on required parts, labor, and shipping. eXpress badging has affordable support options to get you back up and running quickly. Contact us today to discuss a plan that works best for your organization!

Software and Hardware Warranty:

Software purchased from eXpress badging is covered in eXpress badging's general terms and conditions and can be reviewed by CLICKING HERE. Certain manufacturers have various warranties and terms are being provided as a convenience and its recommended to obtain current manufacturer's terms and conditions as needed.

  • HID Global Corporation's General Warranty and General Sales Policy
  • Jolly Technologies: Software Licensing
  • Jolly Technologies software does not include in their standard warranty terms on product upgrades and they will not provide activation keys if their software is not deactivated correctly for re-installation immediately after the date of purchase.
  • Jolly Technologies software upgrade and support plans are available from eXpress badging and quoted on an as need basis.
  • eXpress badging will support all Jolly Technology products for the first year of purchase from the invoice date under our warranty support plan and offers extended support plans afterward.
  • Jolly Technologies software upgrade and support plans are available from eXpress badging and quoted on an as need basis.

Remote into Computer Support:

eXpress badging uses GoTo Assist by CITRIX to remotely access CUSTOMERS computers for the purpose of installing purchased software, hardware and to provide support services. GoTo Assist is a secure remote in computer resource and requires the customer to approve access to the computer they launch a remote session on.

GoToAssist® encrypts session data end to end using industry-standard Secure Socket Layers (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.

At the beginning of all support session calls, customers are instructed by eXpress badging to close all applications that have information that is not a part of the support call. CUSTOMERS can disconnect the GoTo Assist session at any time and re-entry cannot be established by the eXpress badging without another session being acknowledged and approved by customers. If at any time customers leave their computer unattended, they must inform eXpress badging that they are leaving. If unattended remote access is not allowed, it is up to customers to inform eXpress badging that the support session needs to be closed until they can return.